Conditions of Service Provision
・This service is provided by T-PEC Co., Ltd.
・Customer satisfaction surveys may be conducted for users of this service.
・T-PEC Co., Ltd. may record consultation details in writing, by audio recording, or by electronic means for the purpose of improving service quality and verifying call content.
・As a general rule, requests to record audio or video, or to take photographs during the provision of this service cannot be accommodated.
・Depending on the terms of use, region, or content, we may be unable to meet your needs. If you have any questions, please contact us.

Service Scope and Limitations
・Service hours: 9:00 AM to 5:00 PM, Monday through Friday (excluding weekends, public holidays, and December 31 to January 3)
・When making a reservation, support will be provided through three-way calling with a multilingual interpreter.
・This service does not provide medical treatment or medical examinations. Instead, through counseling provided by T-PEC Co., Ltd. professionals, the service provides users with health and medical information, as well as information or advice regarding medical consultation and treatment, tailored to the user’s needs.
・Depending on the content of the consultation, a response may not be provided until the following day or later.
・This service is provided in multiple languages for employees residing in Japan who do not speak Japanese. Accordingly, when information about medical institutions is provided, this does not guarantee that those institutions can offer services in multiple languages.

Terms of Use
・This service is available only when the user’s caller ID (phone number) is transmitted to T-PEC Co., Ltd. when placing a call.
・Consultations from outside Japan, or regarding matters outside Japan, cannot be accepted.

Conditions of Service Provision
・This service is provided by T-PEC Co., Ltd.
・Customer satisfaction surveys may be conducted for users of this service.
・Consultation details may be recorded in writing, by audio recording, or by electronic means for the purpose of improving service quality and verifying call content.
・As a general rule, requests to record video, or to take photographs during the provision of this service cannot be accommodated.
・Depending on the user’s circumstances or the content of the consultation, we may limit or discontinue the consultation.
・Depending on the terms of use, region, or content, we may be unable to meet your needs. If you have any questions, please contact us.

Service Scope and Limitations
・Service hours: 9:00 AM to 5:00 PM, Monday through Friday (excluding weekends, public holidays, and December 31 to January 3)
・When making a reservation, support will be provided through three-way calling with a multilingual interpreter.
・This service does not provide medical treatment or medical examinations. Instead, through counseling provided by T-PEC Co., Ltd. mental health professionals or those of organizations affiliated with T-PEC Co., Ltd., the service provides users who may be unaware of mental health concerns or who may be at risk of developing them with information and advice on stress management to support their own early recovery. The service also provides information on medical institutions to encourage appropriate medical consultation and treatment.
・Depending on the content of the consultation, a response may not be provided until the following day or later.
・This service does not guarantee any improvement in the user’s illnesses or symptoms related to stress, etc. while using the service.

(Provisions for Ongoing In-Person and Online Counseling）
・Users must select either in-person or online counseling at the time of their initial use of the service. Once the service has commenced, the selected format cannot be changed.
・Counseling services are provided free of charge up to the annual usage limit prescribed for each user. However, if a counseling appointment is canceled by the reservation holder on the day before or the day of the scheduled appointment, or if a reservation holder fails to attend an online counseling session at the scheduled date and time, such instance will be deemed to constitute one counseling session.

Conditions of Service Provision
・This service is provided by T-PEC Co., Ltd.
・Customer satisfaction surveys may be conducted for users of this service.
・Consultation details may be recorded in writing, by audio recording, or by electronic means for the purpose of improving service quality and verifying call content.
・As a general rule, requests to record audio or video, or to take photographs during the provision of this service cannot be accommodated.
・Depending on the user’s circumstances or the content of the consultation, we may limit or discontinue the consultation.
・Depending on the terms of use, region, or content, we may be unable to meet your needs. If you have any questions, please contact us.

Service Scope and Limitations
・Service hours: 9:00 AM to 5:00 PM, Monday through Friday (excluding weekends, public holidays, and December 31 to January 3)
・Depending on the content of the consultation, a response may not be provided until the following day or later.
・This service provides individuals experiencing workplace harassment with information and advice on coping methods through counseling provided by T-PEC Co., Ltd. professionals. Accordingly, this service does not guarantee any of the following:
1. The veracity of the consultation details.
2. That the contracting organization will conduct any investigation, or take any corrective, disciplinary, or other action.
3. That users will not suffer any disadvantages as a result of the contracting organization being notified of the consultation details received.
4. That reports will be submitted in the prescribed format attached hereto if the contracting organization fails to notify T-PEC Co., Ltd. of changes to the contact information of the designated reporting recipient.
5. That the contracting organization will not suffer any disadvantages if a report fails to reach the contracting organization because it did not notify T-PEC Co., Ltd. of the changes to its reporting contact or reporting channel.
・This service provides basic services in multiple languages for employees residing in Japan who do not speak Japanese. Accordingly, consultations will be handled on the premise of compliance with Japanese laws and regulations.
・This service covers consultations regarding harassment occurring within the user’s affiliated organization, including harassment between employees, students, or staff members and students. Consultations involving external parties (including customers, business partners, or guardians), such as customer harassment, are outside the scope of this service. Please consult the appropriate contact person within your organization.

Terms of Use
・This service is available only when the user’s caller ID (phone number) is transmitted to T-PEC Co., Ltd. when placing a call.
・Consultations from outside Japan, or regarding matters outside Japan, cannot be accepted.